Skip to main content
All CollectionsYour account
How to avoid getting your SparkLoop account deactivated
How to avoid getting your SparkLoop account deactivated

Learn how and why we deactivate SparkLoop accounts

Colton Sakamoto avatar
Written by Colton Sakamoto
Updated over 2 months ago

What is an "inactive account"?

At SparkLoop, we want to ensure that all accounts on our platform are active so that we are promoting active newsletters. As such, we will deem an account "inactive" if it meets any of the following conditions:

  • The ESP keys have been invalidated for over 1 year

  • The last referral received was over 1 year ago

  • The last referral sent was over 1 year ago

What happens if your account is identified as "inactive"?

If your account is deemed inactive by the criteria listed above, you will be contacted with multiple warning emails.

If your newsletter is still active, you avoid your account being deactivated by simply responding to the email. Failure to respond will result in a deactivation of your account.

If you have any questions or concerns about your account, please reach out to support@sparkloop.app.

Did this answer your question?