At SparkLoop, we’re here to support you every step of the way.

When you choose SparkLoop, you’re choosing to work with the team behind the biggest and best-performing newsletter referral programs in the world.

Our referral growth strategists will help you design and implement the best referral strategy for rapid and sustainable subscriber growth. From concierge onboarding to phone, email, and chat support—we’re here to help you grow.

We want you to get the answers to your questions in the fastest time possible, and in the ways you prefer.

Here are a few ways to get in touch with our team.

Help center

Our extensive, searchable, and constantly updated help desk contains all the information you need to set up your referral program successfully.

You’ll find information, tutorials, and step-by-step guides on everything from importing your list of subscribers to tracking each individual subscriber’s return on investment.

Visit the Help Center.

Send us a message

If you're on our Creator plan or above, you’ll see a message icon on the lower right corner of every single page of our website, ensuring that reaching out for help is never more than a click away.

By clicking on the message icon, you’ll easily be able to send our team a message and receive a quick answer.

For faster responses, include any screenshots or steps you’ve tried to resolve the problem.

You can also email us at [email protected].

⚠️ We offer priority support to our Media Brand customers. On our Lite and Creator plans, you an expect to hear from us within 72 hours and 24 hours respectively.

Concierge customers

If you're a concierge customer, you can get live phone support from your account manager.

Here's more information about our concierge plan.

No matter what you need, or how you’d like to receive it, we’re here to help!

Did this answer your question?