Cancelling as a SparkLoop customer
If you’re using SparkLoop directly (not through ConvertKit Creator Pro), you’ll need to request account deletion with our team.
To do so, please reach out to us either through the chat widget on our website or by emailing support@sparkloop.app.
Once we receive your confirmation, your account will be permanently deleted within 24 hours. Please note that this action is final and all associated data will be removed from our system.
Cancelling as a ConvertKit Pro customer
As a ConvertKit customer, your access to SparkLoop is dependent on your use of ConvertKit’s Creator Pro plan.
In order to cancel or downgrade your ConvertKit account from Creator Pro, you can contact ConvertKit’s customer support team.
Once your ConvertKit account is closed or downgraded, the change will reflect automatically in SparkLoop and there is nothing further that you need to do.