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My referral link/hub is working for some subscribers and not others
My referral link/hub is working for some subscribers and not others

What to check for when your referral links and hub are working erratically. 

Manuel Frigerio avatar
Written by Manuel Frigerio
Updated over a week ago

A rare problem, but a big one nonetheless, because if a referral link or referral hub isn't being generated for some or all of your subscribers, they can’t share your newsletter and earn referral points.

If you’re coming up against this problem, it’s likely for one of the following three reasons:

1. Your subscriber is on multiple lists

On ESPs such as Mailchimp and Klaviyo, a subscriber can be on multiple lists. However, with both ESPs, a subscriber who is on more than one list is counted not as an individual subscriber but as multiple subscribers.

So, if your subscriber is on two separate lists, they’ll have referral codes and links associated with their email address on the list imported into SparkLoop, but empty fields on the same email address on a different list.

If you’re using an ESP that allows multiple lists, make sure you’re looking at the email address on the right list for the subscriber with the missing referral link.

2. Your ESP didn’t integrate properly with SparkLoop

This is something that happens rarely, but if there’s a technical issue in the integration, then your ESP’s not sending us notifications of signups, and that shows up as links not being generated for some, or all, of your subscribers.

A simple re-sync will fix this problem, but you’ll need to get in touch with us to make that happen.

3. Our servers are clogged

This is exceptionally rare, but it can happen if there have been a large number of sign-ups and the server’s just taking its sweet time to get through it all.

Unfortunately, there's no direct way for us to speed up this process, but if it's been a couple of hours and the problem persists, please do get in touch and we'll look into it for you.

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