Troubleshooting

Easy fixes to common problems

11 articles
Manuel Frigerio avatar
Written by Manuel Frigerio

How long will syncing my ESP with SparkLoop take?

The definitive answer to our most commonly-asked question.
Manuel Frigerio avatar
Written by Manuel Frigerio. Updated over a week ago

The subscriber count in my SparkLoop account is inaccurate

What to do if you notice a discrepancy in subscriber numbers.
Manuel Frigerio avatar
Written by Manuel Frigerio. Updated over a week ago

I want to change my ESP

Want to change mailing list providers? Here’s how to do it.
Manuel Frigerio avatar
Written by Manuel Frigerio. Updated over a week ago

I want to change the ESP list in my SparkLoop campaign

How to change your subscriber list in SparkLoop.
Manuel Frigerio avatar
Written by Manuel Frigerio. Updated over a week ago

My email doesn’t show the referral section

Troubleshoot your emails with these simple steps.
Manuel Frigerio avatar
Written by Manuel Frigerio. Updated over a week ago

My referral link/hub is working for some subscribers and not others

What to check for when your referral links and hub are working erratically. 
Manuel Frigerio avatar
Written by Manuel Frigerio. Updated over a week ago

My referrals are being assigned to the wrong person

Having issues with subscriber tracking? Here’s what you can do.
Manuel Frigerio avatar
Written by Manuel Frigerio. Updated over a week ago

I’m testing using my email, and it’s not working

Some reasons your test email is arriving without a referral link (and how to get around this.)
Manuel Frigerio avatar
Written by Manuel Frigerio. Updated over a week ago

My subscriber hit [X] referrals but did not get the reward

If your subscribers aren’t getting reward emails, here’s what to check for.
Manuel Frigerio avatar
Written by Manuel Frigerio. Updated over a week ago

A subscriber has changed their email address. Can I transfer their referrals?

What happens to a subscriber’s referrals after they change their email address.
Manuel Frigerio avatar
Written by Manuel Frigerio. Updated over a week ago

I’m unable to cancel my account

The steps to take to cancel your account.
Manuel Frigerio avatar
Written by Manuel Frigerio. Updated over a week ago