SparkLoop

The definitive answer to our most commonly-asked question.

How long will syncing my ESP with SparkLoop take?

What to do if you notice a discrepancy in subscriber numbers.

The subscriber count in my SparkLoop account is inaccurate

Switching email providers? Here's how the migration process works and what to expect.

How to migrate your SparkLoop account to a new ESP

Troubleshoot your emails with these simple steps.

My email doesn’t show the referral section

What to check for when your referral links and hub are working erratically. 

My referral link/hub is working for some subscribers and not others

Having issues with subscriber tracking? Here’s what you can do.

My referrals are being assigned to the wrong person

Some reasons your test email is arriving without a referral link (and how to get around this.)

I’m testing using my email, and it’s not working

If your subscribers aren’t getting reward emails, here’s what to check for.

My subscriber hit [X] referrals but did not get the reward

The steps to take to cancel your account.

I’m unable to cancel my account

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Referral University

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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