SparkLoop

The definitive answer to our most commonly-asked question.

How long will syncing my ESP with SparkLoop take?

What to do if you notice a discrepancy in subscriber numbers.

The subscriber count in my SparkLoop account is inaccurate

Want to change mailing list providers? Here’s what to consider

I want to change my ESP

Troubleshoot your emails with these simple steps.

My email doesn’t show the referral section

What to check for when your referral links and hub are working erratically. 

My referral link/hub is working for some subscribers and not others

Having issues with subscriber tracking? Here’s what you can do.

My referrals are being assigned to the wrong person

Some reasons your test email is arriving without a referral link (and how to get around this.)

I’m testing using my email, and it’s not working

If your subscribers aren’t getting reward emails, here’s what to check for.

My subscriber hit [X] referrals but did not get the reward

What happens to a subscriber’s referrals after they change their email address.

A subscriber has changed their email address. Can I transfer their referrals?

The steps to take to cancel your account.

I’m unable to cancel my account

Manuel Frigerio

Troubleshooting

API Docs

Referral University

Find answers and get help from Intercom Support and Community Experts

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