Troubleshooting

Easy fixes to common problems

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11 articles in this collection
Written by Natasha Khullar Relph

How long will syncing my ESP with SparkLoop take?

The definitive answer to our most commonly-asked question.
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Written by Natasha Khullar Relph
Updated this week

The subscriber count in my SparkLoop account is inaccurate

What to do if you notice a discrepancy in subscriber numbers.
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Written by Natasha Khullar Relph
Updated this week

I want to change my ESP

Want to change mailing list providers? Here’s how to do it.
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Written by Natasha Khullar Relph
Updated this week

I want to change the ESP list in my SparkLoop campaign

How to change your subscriber list in SparkLoop.
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Written by Natasha Khullar Relph
Updated this week

My email doesn’t show the referral section

Troubleshoot your emails with these simple steps.
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Written by Natasha Khullar Relph
Updated this week

My referral link/hub is working for some subscribers and not others

What to check for when your referral links and hub are working erratically. 
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Written by Natasha Khullar Relph
Updated this week

My referrals are being assigned to the wrong person

Having issues with subscriber tracking? Here’s what you can do.
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Written by Natasha Khullar Relph
Updated this week

I’m testing using an email alias, and it’s not working

Some reasons an email alias might not work (and how to get around this.)
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Written by Natasha Khullar Relph
Updated this week

My subscriber hit [X] referrals but did not get the reward

If your subscribers aren’t getting reward emails, here’s what to check for.
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Written by Natasha Khullar Relph
Updated this week

A subscriber has changed their email address. Can I transfer their referrals?

What happens to a subscriber’s referrals after they change their email address.
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Written by Natasha Khullar Relph
Updated this week

I’m unable to cancel my account

The steps to take to cancel your account.
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Written by Natasha Khullar Relph
Updated this week