Troubleshooting

Easy fixes to common problems

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11 articles in this collection
Written by Manuel Frigerio

How long will syncing my ESP with SparkLoop take?

The definitive answer to our most commonly-asked question.
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Written by Manuel Frigerio
Updated over a week ago

The subscriber count in my SparkLoop account is inaccurate

What to do if you notice a discrepancy in subscriber numbers.
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Written by Manuel Frigerio
Updated over a week ago

I want to change my ESP

Want to change mailing list providers? Here’s how to do it.
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Written by Manuel Frigerio
Updated over a week ago

I want to change the ESP list in my SparkLoop campaign

How to change your subscriber list in SparkLoop.
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Written by Manuel Frigerio
Updated over a week ago

My email doesn’t show the referral section

Troubleshoot your emails with these simple steps.
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Written by Manuel Frigerio
Updated over a week ago

My referral link/hub is working for some subscribers and not others

What to check for when your referral links and hub are working erratically. 
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Written by Manuel Frigerio
Updated over a week ago

My referrals are being assigned to the wrong person

Having issues with subscriber tracking? Here’s what you can do.
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Written by Manuel Frigerio
Updated over a week ago

I’m testing using my email, and it’s not working

Some reasons your test email is arriving without a referral link (and how to get around this.)
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Written by Manuel Frigerio
Updated over a week ago

My subscriber hit [X] referrals but did not get the reward

If your subscribers aren’t getting reward emails, here’s what to check for.
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Written by Manuel Frigerio
Updated over a week ago

A subscriber has changed their email address. Can I transfer their referrals?

What happens to a subscriber’s referrals after they change their email address.
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Written by Manuel Frigerio
Updated over a week ago

I’m unable to cancel my account

The steps to take to cancel your account.
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Written by Manuel Frigerio
Updated over a week ago