Troubleshooting
Easy fixes to common problems
11 articles in this collection
Written by Manuel Frigerio
Written by Manuel Frigerio
How long will syncing my ESP with SparkLoop take?
The definitive answer to our most commonly-asked question.
Written by Manuel Frigerio
Updated over a week ago
Updated over a week ago
The subscriber count in my SparkLoop account is inaccurate
What to do if you notice a discrepancy in subscriber numbers.
Written by Manuel Frigerio
Updated over a week ago
Updated over a week ago
I want to change my ESP
Want to change mailing list providers? Here’s how to do it.
Written by Manuel Frigerio
Updated over a week ago
Updated over a week ago
I want to change the ESP list in my SparkLoop campaign
How to change your subscriber list in SparkLoop.
Written by Manuel Frigerio
Updated over a week ago
Updated over a week ago
My email doesn’t show the referral section
Troubleshoot your emails with these simple steps.
Written by Manuel Frigerio
Updated over a week ago
Updated over a week ago
My referral link/hub is working for some subscribers and not others
What to check for when your referral links and hub are working erratically.
Written by Manuel Frigerio
Updated over a week ago
Updated over a week ago
My referrals are being assigned to the wrong person
Having issues with subscriber tracking? Here’s what you can do.
Written by Manuel Frigerio
Updated over a week ago
Updated over a week ago
I’m testing using my email, and it’s not working
Some reasons your test email is arriving without a referral link (and how to get around this.)
Written by Manuel Frigerio
Updated over a week ago
Updated over a week ago
My subscriber hit [X] referrals but did not get the reward
If your subscribers aren’t getting reward emails, here’s what to check for.
Written by Manuel Frigerio
Updated over a week ago
Updated over a week ago
A subscriber has changed their email address. Can I transfer their referrals?
What happens to a subscriber’s referrals after they change their email address.
Written by Manuel Frigerio
Updated over a week ago
Updated over a week ago
I’m unable to cancel my account
The steps to take to cancel your account.
Written by Manuel Frigerio
Updated over a week ago
Updated over a week ago