Troubleshooting
Easy fixes to common problems
11 articles
Written by Manuel Frigerio
How long will syncing my ESP with SparkLoop take?
The definitive answer to our most commonly-asked question.Written by Manuel Frigerio. Updated over a week ago
The subscriber count in my SparkLoop account is inaccurate
What to do if you notice a discrepancy in subscriber numbers.Written by Manuel Frigerio. Updated over a week ago
I want to change my ESP
Want to change mailing list providers? Here’s how to do it.Written by Manuel Frigerio. Updated over a week ago
I want to change the ESP list in my SparkLoop campaign
How to change your subscriber list in SparkLoop.Written by Manuel Frigerio. Updated over a week ago
My email doesn’t show the referral section
Troubleshoot your emails with these simple steps.Written by Manuel Frigerio. Updated over a week ago
My referral link/hub is working for some subscribers and not others
What to check for when your referral links and hub are working erratically.Written by Manuel Frigerio. Updated over a week ago
My referrals are being assigned to the wrong person
Having issues with subscriber tracking? Here’s what you can do.Written by Manuel Frigerio. Updated over a week ago
I’m testing using my email, and it’s not working
Some reasons your test email is arriving without a referral link (and how to get around this.)Written by Manuel Frigerio. Updated over a week ago
My subscriber hit [X] referrals but did not get the reward
If your subscribers aren’t getting reward emails, here’s what to check for.Written by Manuel Frigerio. Updated over a week ago
A subscriber has changed their email address. Can I transfer their referrals?
What happens to a subscriber’s referrals after they change their email address.Written by Manuel Frigerio. Updated over a week ago
I’m unable to cancel my account
The steps to take to cancel your account.Written by Manuel Frigerio. Updated over a week ago